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delta4343PM
#1
Server unable to be added to gametracker.
Jul 26, 2012 12:13 AM
Joined: Dec 31, 2010
Posts: 2
My SWBF2 server, New Republic Killzone on 69.147.227.165:3558 is unable to be added to gametracker. I've talked to Hypernia tech support, had them confirm there were no firewalls in place. Additionally, I even changed server IPs, yet couldn't get it to be scanned. Any help would be appreciated.
burnPM
#2
Jul 26, 2012 9:58 AM
Joined: Sep 27, 2006
Posts: 10924
Hello delta,

Are they sure on that? This server cannot be scanned when you try to view it through HLSW. HLSW would be a good tool for their support staff to use so they can actually test if things are working.

If it is not working with a new IP and no port is blocked, it has to be something on Hypernia's end. SWBF2 servers don't really take much to set up from my understanding.

I would recommend trying to add it with a default installation of the game with minimal configuration updates. That will rule out if any mod is conflicting.
I am retired from GameTracker after 11 years and will not be responsive for support requests.

maulPM
#3
Jul 26, 2012 11:42 AM
Joined: Oct 17, 2006
Posts: 983
Also, please post the server's query port. If by chance this is a software bug related to GameTracker, we would need the IP, game port, and query port to investigate.

Best regards.
I do not provide support over PM. Please ask your questions on the GameTracker forums.
delta4343PM
#4
Jul 27, 2012 10:27 AM
Joined: Dec 31, 2010
Posts: 2
Game port's 3658, so shouldn't query port be the same? Rcon port is 4658. I'm on a completely fresh install of the server. I confirmed there were no firewalls active, and I do have a support ticket open at Hypernia. Lastly, I don't think HLSW supports SWBF2. Looking at their list of supported games, I only saw the original SWBF.
maulPM
#5
Jul 27, 2012 1:14 PM
Joined: Oct 17, 2006
Posts: 983
Hello again.

It seems that most SWBF2 servers have a matching game port/query port. I'm not familiar enough with the SWBF2 server to know whether or not this is customizable. If this is a field that you have changed, definitely let us know.

Also, testing 69.147.227.165:3558 currently results in an "ICMP Destination unreachable (Port unreachable)". I'm sure your provider will give you more information about that.

Best regards.
I do not provide support over PM. Please ask your questions on the GameTracker forums.
burnPM
#6
Jul 27, 2012 5:23 PM
Joined: Sep 27, 2006
Posts: 10924
delta4343 wrote:
Game port's 3658, so shouldn't query port be the same? Rcon port is 4658. I'm on a completely fresh install of the server. I confirmed there were no firewalls active, and I do have a support ticket open at Hypernia. Lastly, I don't think HLSW supports SWBF2. Looking at their list of supported games, I only saw the original SWBF.

SWBF2 servers can scan under SWBF just fine on HLSW.
I am retired from GameTracker after 11 years and will not be responsive for support requests.