Hi,
we have problem with our old server "technical problem with the server due the host vilayer & they give us another one"
If it possible please to transfer our rank from old one to the new

Thx

The only way to move rank is to make use of the DNS feature. To use the DNS feature, go to the old server and enter your DNS. When you want to switch it over, point the DNS to the new IP and wait for GT to detect the change.

This method will only work if the servers have the same ports. If the new server is already on the website, you will need to claim it before it will replace the page.

thx for reply
plz u have any idea how i can recup my dns for my server im hosted by vilayer

Hi,
i do what u say but i didnt recover my rank for the new server
please if any one on the staff can do that ??

Thx

You provided NO helpful information for us to point out what you did wrong. We are NOT mindreaders.

i add a dns name & point it in the new server yesterday but nothing happen still have the new rank

our old server :
http://www.gametracker.com/server_info/gamedns.zapto.org:2502/

the new one :
http://www.gametracker.com/server_info/178.33.135.113:2502/

So why don't you point the DNS to the new server?

ok work but server adress changed & status: dead

As stated, you would need to point the DNS to the new address. If you actually did that, you'll need to give it enough time to propagate so the rest of the internet knows it changed.