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codstuntPM
#1
Server status often inaccurate
May 23, 2015 8:51 PM
Joined: Nov 23, 2010
Posts: 1
I feel like usually the status is pretty accurate, but I'm running into issues with my gametracker.

I restarted my server around 30 minutes ago, and gametracker showed a red icon, meaning server down. Even though my server has been up for 30 minutes (I was playing and it did not go down at ALL during that time) Gametracker is currently showing it as down, and the last time it checked was 9 minutes ago.

Why is it reporting the wrong status?

Thanks.
Paul
burnPM
#2
May 23, 2015 11:31 PM
Joined: Sep 27, 2006
Posts: 10924
On the Claim server / Manage page, you can hit Update Scanning Parameters to force a refresh attempt. When your server is seen as down, GT scans it less frequently until it comes back up.

Depending on the game, you may have query settings that need to be in place, such as for TS3, CSGO, and Minecraft.

The other frequent culprit is firewall problems. You may need to double check and ensure the respective query port remains open.
I am retired from GameTracker after 11 years and will not be responsive for support requests.