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joebaconPM
#1
Server down on GameTracker but the server is online with open firewall.
Apr 15, 2016 11:32 AM
Joined: Oct 22, 2014
Posts: 4
Hello,

I have a problem with my server and GameTracker (http://www.gametracker.com/server_info/91.121.57.115:2302/).

Indeed, GameTracker does not work randomly. Several hours a day indicated that the server is down while it is online.

The GameTracker service goes down to the same hours.
My firewall is open on the harbor in 2316 and 2317.

You have the possibility to send me a traceroute to my ip and port to 2317 so I can see why GameTracker with OVH does not work all the time?
burnPM
#2
Apr 15, 2016 12:44 PM
Joined: Sep 27, 2006
Posts: 10924
Your server is not completing the query response at the moment. I know this is a problem with Rust after a certain number of players, and I think Arma 3 had the same problem.
I am retired from GameTracker after 11 years and will not be responsive for support requests.

joebaconPM
#3
Apr 16, 2016 6:52 AM
Joined: Oct 22, 2014
Posts: 4
burn wrote:
Your server is not completing the query response at the moment. I know this is a problem with Rust after a certain number of players, and I think Arma 3 had the same problem.


Yet before everything worked properly.

You have the possibility to send me a traceroute from GameTracker server to my ip so I can see if there is not a problem at my level ?
Last edited by: joebacon Apr 16, 2016 9:04 AM
joebaconPM
#4
Apr 16, 2016 8:27 AM
Joined: Oct 22, 2014
Posts: 4
I changed the port of my server, problem is same.
Can you send me a traceroute to my IP please ?
Last edited by: joebacon Apr 16, 2016 8:59 AM
burnPM
#5
Apr 16, 2016 9:20 AM
Joined: Sep 27, 2006
Posts: 10924
That would make absolutely no difference in helping you solve a game bug.
I am retired from GameTracker after 11 years and will not be responsive for support requests.

joebaconPM
#6
Apr 16, 2016 10:38 AM
Joined: Oct 22, 2014
Posts: 4

burn wrote:
That would make absolutely no difference in helping you solve a game bug.



This is not a bug of the game ...
On another machine everything works.

Moreover the steam query works correctly. Only GameTracker which does not work.
burnPM
#7
Apr 16, 2016 2:17 PM
Joined: Sep 27, 2006
Posts: 10924
I shall explain.

1. When GameTracker queries your server, it expects it to respond in a certain way.
2. When your server does not follow that protocol, GameTracker will error out or timeout and show the server as offline.

Your server is not always completing the player list portion of the response, so GameTracker shows it offline when this happens. This is a bug with the game.

For other games, like Rust, it happens after a certain number of players. But it isn't always a problem. And if you don't have the problem on another machine, yes, you are more than welcome to move your server over there permanently and hopefully you'll have better luck.
I am retired from GameTracker after 11 years and will not be responsive for support requests.