GameTracker > Forum > General Help > Gametracker can't query 31.186.250.127:27015 as of today
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ruppie77PM
#1
Gametracker can't query 31.186.250.127:27015 as of today
Mar 29, 2018 10:25 AM
Joined: Dec 21, 2007
Posts: 4
Hi, gametracker is unable to query 31.186.250.127:27015, starting as of this morning roughly some 8 hours ago.

Port 27015 is open and the server can be quiered internally. Help is appreciated
chimaera500PM
#2
Mar 29, 2018 10:35 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4303
This is why we have a Guides and FAQs section.
(also linked in my posting 'signature' below)

My server will not add or shows as down, what should I do?

__
I am a community user. I do not reply to private message requests for support.
Hint: I do not accept (or reply to) personal requests for re-ranking or unbanning.
You must use the forums please.

Links:
Forum Guidelines | Reporting abuse | Guides & FAQs | General Help
ruppie77PM
#3
Mar 29, 2018 10:44 AM
Joined: Dec 21, 2007
Posts: 4
Followed the guidelines but nothing has changed today, nor is the query adresses banned.

The server can be quiered on any other service but gametracker.com?
chimaera500PM
#4
Mar 29, 2018 11:15 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4303
When all other servers are being scanned correctly, you must assume that the problem is with your own server.
This could include things beyond your control (and beyond Gametracker's control) such as your ISP or the internet in general between your server and Gametracker.

__
I am a community user. I do not reply to private message requests for support.
Hint: I do not accept (or reply to) personal requests for re-ranking or unbanning.
You must use the forums please.

Links:
Forum Guidelines | Reporting abuse | Guides & FAQs | General Help
ruppie77PM
#5
Mar 29, 2018 11:54 AM
Joined: Dec 21, 2007
Posts: 4
ISP says there is a packetloss along gametracker's route to them.

They are requesting a MTR to 31.186.250.127:27015 from the gametracker network to detrmine where the packetloss is starting.
hazhPM
#6
Mar 29, 2018 9:40 PM
Joined: Oct 24, 2011
Posts: 157
ruppie77 wrote:
ISP says there is a packetloss along gametracker's route to them.

https://www.gametracker.com/server_info/31.186.250.127:27015/
ruppie77PM
#7
Mar 30, 2018 3:53 AM
Joined: Dec 21, 2007
Posts: 4
Yesterday, 31.186.250.xx.xxx: port
Many servers weren't in contact with gametracker. bug on your side, bug on my side, idk.