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megashiverPM
#1
Can't add the server to gametracker
Mar 07, 2016 12:41 PM
Joined: Apr 01, 2014
Posts: 4
Hi,

i can't add my server to gametracker. It's hosted by g-portal.de. Any solution?

Thanks,
Mega
chimaera500PM
#2
Mar 07, 2016 12:52 PM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4303
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megashiverPM
#3
Mar 08, 2016 1:33 PM
Joined: Apr 01, 2014
Posts: 4
so I tried to add the server here and the following error came:

One of the following suggestions may help you:
Your server is currently offline.
GameTracker needs your server to be online before you can add it to our database. Please restart your server and make sure it's up before hitting ADD SERVER again.
You entered the wrong query port.
Please update your query port and hit scan again
Your server is firewalled.
Please turn off any firewall you have that may block scanning or whitelist the gametracker scanning IP addresses:
208.167.241.190
208.167.241.185
208.167.241.186
208.167.241.183
208.167.241.189
108.61.78.147
108.61.78.148
108.61.78.149
108.61.78.150

the interesting thing, that another server from gportal is registered here already. (https://www.gametracker.com/server_info/94.250.218.145:25200/)
chimaera500PM
#4
Mar 08, 2016 1:40 PM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4303
What is your server IP:port ?
Sometimes it's a good idea to double check this

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megashiverPM
#5
Mar 09, 2016 7:06 AM
Joined: Apr 01, 2014
Posts: 4
this is : 94.250.199.210:25200

thanks
chimaera500PM
#6
Mar 09, 2016 7:30 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4303
Are you certain that join port and query port are both 25200 ?
I don't know the game from experience, but your config/startup script may tell you this

tracert and ICMP echo (ping) confirm the IP address is there.

The two remaining possible issues would be;
1) server is not running (I assume we can ignore that?)
2) scanning IP address(es) are being blocked.

You may need to confirm with your provider that they have whitelisted the IPs in the list above.

Also, it is unusual to allow ICMP echo responses from a game server.
You may wish to ask your provider about this as well.

__
I am a community user. I do not reply to private message requests for support.
Hint: I do not accept (or reply to) personal requests for re-ranking or unbanning.
You must use the forums please.

Links:
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megashiverPM
#7
Mar 09, 2016 9:11 AM
Joined: Apr 01, 2014
Posts: 4
will investigate this blocking

anyway thanks
burnPM
#8
Mar 09, 2016 6:23 PM
Joined: Sep 27, 2006
Posts: 10924
For those BF games, some server providers use JoinPort + 20,000 as the query port.
I am retired from GameTracker after 11 years and will not be responsive for support requests.