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syntax_2112PM
#1
Gametracker Support ( Account Issues )
Oct 18, 2017 1:37 PM
Joined: Dec 29, 2012
Posts: 3
Where, or how do we get actual account support ?

Email account used for registering is gone, and need to reset password to access old account !!
Syntax2112
robin3skPM
#2
Oct 18, 2017 2:01 PM
Joined: Jun 06, 2015
Posts: 1364
syndev2112 wrote:
Where, or how do we get actual account support ?

Email account used for registering is gone, and need to reset password to access old account !!

With the 'forget password' ( https://www.gametracker.com/account/forgot_password/ ) feature; you should be able to fix the issue.

Since you have lost the email used - I don't believe that there's anything you can do.
syntax_2112PM
#3
Oct 18, 2017 2:36 PM
Joined: Dec 29, 2012
Posts: 3
Should be able to alter the email address in the database ??
Syntax2112
chimaera500PM
#4
Oct 18, 2017 2:42 PM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4303
It is not possible to recover an account when the email address is lost.

I am not going to give a security lesson on why it's not done.
Suffice to say: it would be a serious breach of protocol - sorry, it can not be done.

__
I am a community user. I do not reply to private message requests for support.
Hint: I do not accept (or reply to) personal requests for re-ranking or unbanning.
You must use the forums please.

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