I downloaded GameTracker Lite about a half hour ago, I have tried logging into a COD4 server and the message I keep getting is this;

"GT Lite is unable to communicate with the GameTracker server. Please check your internet connection or contact the GT Lite support team for further assistance."

My internet connection is solid and I have double checked it on my end.

The problem occurs when I try and join and the login box pops up.

My OS is Windows XP sp3.

Any assistance would be appreciated.

Hello jfrost,

I'm sorry to hear that you are having login problems. Our service is available at the current time.

The most common cause of the error that you are experiencing is typically firewall/anti-virus/security software filtering traffic with the GT Lite client. If you are running any of these types of programs, you may have to configure them to "Allow" traffic with GT Lite. To be more technical, GT Lite needs to communicate over HTTPS to webapi.gametracker.com.

Also, what platform (Windows/Mac) and version of GT Lite (located in the "About" window [right click on GT Lite tray icon]) are you using?

Me to start send message: "GT Lite is unable to communicate with the GameTracker server. Please check your internet connection or contact the GT Lite support team for further assistance" a week ago:'(...

But with firewall/anti-virus/security software filtering traffic with the GT Lite client not problem...

in GameTracker.log 2 errors;1 warnings:

full log:
2010/09/21 13:47:30.600: CONTROLLER: GameTracker Lite version: 1.3.3 32-bit
2010/09/21 13:47:30.601: CONTROLLER: Built against GSCoreLib: 2.9.1
2010/09/21 13:47:30.601: CONTROLLER: Built against GSMediaLib: 2.6.0
2010/09/21 13:47:30.601: CONTROLLER: Built against GSProcessLib: 1.4.1
2010/09/21 13:47:30.601: CONTROLLER: Working directory: C:\Program Files (x86)\GameTracker
2010/09/21 13:47:30.601: CONTROLLER: Initializing socket lib...
2010/09/21 13:47:30.602: CONTROLLER: Initializing web API's...
2010/09/21 13:47:30.605: CONTROLLER: Initializing Audio API's...
2010/09/21 13:47:30.605: CONTROLLER: Loading localized strings...
2010/09/21 13:47:30.612: CONTROLLER: Loading localized strings complete (609 strings)
2010/09/21 13:47:30.612: MODEL: Loading app prefs from: C:\Users\Администратор\AppData\Roaming\GameTracker\gtliteprefs.xml
2010/09/21 13:47:30.614: [WARNING] MODEL: Unable to load app prefs.
2010/09/21 13:47:32.410: CONTROLLER: System information:
<sysinfo>
<Operating_System>
<OS_Type>Windows Vista</OS_Type>
<OS_Version_Number>6.1.7600</OS_Version_Number>
</Operating_System>
<System>
<Manufacturer>System%20manufacturer</Manufacturer>
</System>
<video>
<card>
<Name>NVIDIA%20GeForce%20GTS%20250</Name>
<RAM>1.00 GB</RAM>
<Desktop>1280x1024x32@60Hz</Desktop>
<Driver_Date>20100709000000%2e000000%2d000</Driver_Date>
<Driver_Version>8%2e17%2e12%2e5896</Driver_Version>
<Video_Processor>GeForce%20GTS%20250</Video_Processor>
</card>
</video>
<monitors>
<monitor>
<Manufacturer>%28%d0%a1%d1%82%d0%b0%d0%bd%d0%b4%d0%b0%d1%80%d1%82%d0%bd%d1%8b%d0%b5%20%d0%bc%d0%be%d0%bd%d0%b8%d1%82%d0%be%d1%80%d1%8b%29</Manufacturer>
<Type>%d0%a3%d0%bd%d0%b8%d0%b2%d0%b5%d1%80%d1%81%d0%b0%d0%bb%d1%8c%d0%bd%d1%8b%d0%b9%20%d0%bc%d0%be%d0%bd%d0%b8%d1%82%d0%be%d1%80%20PnP</Type>
</monitor>
</monitors>
<drives>
<drive>
<Manufacturer>%28%d0%a1%d1%82%d0%b0%d0%bd%d0%b4%d0%b0%d1%80%d1%82%d0%bd%d1%8b%d0%b5%20%d0%b4%d0%b8%d1%81%d0%ba%d0%be%d0%b2%d1%8b%d0%b5%20%d0%bd%d0%b0%d0%ba%d0%be%d0%bf%d0%b8%d1%82%d0%b5%d0%bb%d0%b8%29</Manufacturer>
<Model>ST31000528AS%20ATA%20Device</Model>
<Size>931.51 GB</Size>
</drive>
<drive>
<Manufacturer>%28%d0%a1%d1%82%d0%b0%d0%bd%d0%b4%d0%b0%d1%80%d1%82%d0%bd%d1%8b%d0%b5%20%d0%b4%d0%b8%d1%81%d0%ba%d0%be%d0%b2%d1%8b%d0%b5%20%d0%bd%d0%b0%d0%ba%d0%be%d0%bf%d0%b8%d1%82%d0%b5%d0%bb%d0%b8%29</Manufacturer>
<Model>ST325062%200A%20SCSI%20Disk%20Device</Model>
<Size>232.88 GB</Size>
</drive>
<drive>
<Manufacturer>%28%d0%a1%d1%82%d0%b0%d0%bd%d0%b4%d0%b0%d1%80%d1%82%d0%bd%d1%8b%d0%b5%20%d0%b4%d0%b8%d1%81%d0%ba%d0%be%d0%b2%d1%8b%d0%b5%20%d0%bd%d0%b0%d0%ba%d0%be%d0%bf%d0%b8%d1%82%d0%b5%d0%bb%d0%b8%29</Manufacturer>
<Model>TOSHIBA%20MK1637GSX%20USB%20Device</Model>
<Size>149.05 GB</Size>
</drive>
</drives>
<keyboards>
<keyboard>
<Name>Enhanced%20%28101%2d%20or%20102%2dkey%29</Name>
</keyboard>
<keyboard>
<Name>Enhanced%20%28101%2d%20or%20102%2dkey%29</Name>
</keyboard>
</keyboards>
<pointingdevices>
<pointingdevice>
<Name>USB%2d%d1%83%d1%81%d1%82%d1%80%d0%be%d0%b9%d1%81%d1%82%d0%b2%d0%be%20%d0%b2%d0%b2%d0%be%d0%b4%d0%b0</Name>
<Manufacturer>%28%d0%a1%d1%82%d0%b0%d0%bd%d0%b4%d0%b0%d1%80%d1%82%d0%bd%d1%8b%d0%b5%20%d1%81%d0%b8%d1%81%d1%82%d0%b5%d0%bc%d0%bd%d1%8b%d0%b5%20%d1%83%d1%81%d1%82%d1%80%d0%be%d0%b9%d1%81%d1%82%d0%b2%d0%b0%29</Manufacturer>
</pointingdevice>
</pointingdevices>
<Memory>
<RAM>4.00 GB</RAM>
</Memory>
<processor>
<chip>
<L2_Cache>8.00 MB</L2_Cache>
<L3_Cache>0 B</L3_Cache>
<Name>Intel%28R%29%20Core%28TM%292%20Quad%20CPU%20%20%20%20Q6600%20%20%40%202%2e40GHz</Name>
<Num_Cores>4</Num_Cores>
<Num_Processors>4</Num_Processors>
</chip>
</processor>
<sound>
<card>
<Name>SB%20Audigy</Name>
</card>
</sound>
</sysinfo>

2010/09/21 13:47:32.410: CONTROLLER: Registering gt:// links...
2010/09/21 13:47:32.410: URLTYPE: Registation of URL Type success!
2010/09/21 13:47:32.411: CONTROLLER: Creating non-existent directories...
2010/09/21 13:47:32.414: CONTROLLER: Parsing command line...
2010/09/21 13:47:32.414: CONTROLLER: Running based on mode...
2010/09/21 13:47:32.414: SMC: Running the GUI loop...
2010/09/21 13:47:32.427: SMC: Creating file player...
2010/09/21 13:47:32.427: SMC: Creating text to speech player...
2010/09/21 13:47:33.171: SMC: Creating sound notifications...
2010/09/21 13:47:33.172: [ERROR] MODEL: Unable to load sound notifications - Cannot load file.
2010/09/21 13:47:33.172: SMC: Performing vtable tests...
2010/09/21 13:47:33.172: SMC: Running GSInGameVTableLookup.exe test with command line: default "C:\Users\Администратор\AppData\Roaming\GameTracker\vtable.xml"
2010/09/21 13:47:33.335: SMC: Starting GSIGS network handler...
2010/09/21 13:47:33.422: SMC: Selecting directx input engine.
2010/09/21 13:47:33.554: SMC: Created input engine.
2010/09/21 13:47:33.579: SMC: Created keyboard interface!
2010/09/21 13:47:33.604: SMC: Created mouse interface!
2010/09/21 13:47:33.604: SMC: User does not want a joypad anymore, skipping joypad initialization...
2010/09/21 13:47:33.629: SMC: Creating binds manager...
2010/09/21 13:47:33.629: MODEL: Loading key bindings from: C:\Users\Администратор\AppData\Roaming\GameTracker\bindings.xml
2010/09/21 13:47:33.629: [ERROR] MODEL: Unable to load key bindings.
2010/09/21 13:47:33.630: SMC: eventId = 100 (BGToGUIEventIdGSIGSNetworkHandlerConnected)
2010/09/21 13:47:33.630: SMC: NotifyBGToGUIEventIdGSIGSNetworkHandlerConnected - Connected to GSIGS.
2010/09/21 13:47:33.729: IGSPROTOCOL-NETWORK: OnGSIGSGTLLoginResult
2010/09/21 13:47:33.729: SMC: eventId = 103 (BGToGUIEventIdGSIGSNetworkHandlerGTLLoginResult)
2010/09/21 13:47:33.729: SMC: NotifyBGToGUIEventIdGSIGSNetworkHandlerGTLLoginResult - Login successful
2010/09/21 13:47:48.480: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:47:50.992: SMC: eventId = 1002 (BGToGUIEventIdObjectShutdown)
2010/09/21 13:48:03.481: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:48:17.424: MODEL: Saving app prefs to: C:\Users\Администратор\AppData\Roaming\GameTracker\gtliteprefs.xml
2010/09/21 13:48:17.426: MODEL: Save app prefs.
2010/09/21 13:48:17.426: MODEL: Saving key bindings to: C:\Users\Администратор\AppData\Roaming\GameTracker\bindings.xml
2010/09/21 13:48:17.427: MODEL: Saved key bindings.
2010/09/21 13:48:18.482: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:48:33.473: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:48:47.423: SMC: eventId = 800 (BGToGUIEventIdSignOnAPITaskComplete)
2010/09/21 13:48:48.474: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:49:03.475: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:49:18.476: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:49:33.477: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:49:48.478: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:50:03.479: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:50:18.480: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:50:33.480: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:50:48.481: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:51:03.482: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:51:18.483: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:51:33.484: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:51:48.485: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:52:03.486: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:52:18.496: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:52:33.497: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:52:48.498: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:53:03.499: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:53:18.500: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:53:33.501: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:53:48.502: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:54:03.502: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:54:18.503: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:54:33.504: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:54:48.505: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:55:03.506: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:55:18.507: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:55:33.508: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:55:48.508: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:56:03.509: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:56:18.510: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:56:23.357: MODEL: Saving app prefs to: C:\Users\Администратор\AppData\Roaming\GameTracker\gtliteprefs.xml
2010/09/21 13:56:23.358: MODEL: Save app prefs.
2010/09/21 13:56:23.358: MODEL: Saving key bindings to: C:\Users\Администратор\AppData\Roaming\GameTracker\bindings.xml
2010/09/21 13:56:23.359: MODEL: Saved key bindings.
2010/09/21 13:56:33.511: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:56:48.512: IGSPROTOCOL-NETWORK: OnGSIGSGTLHeartbeatReturn
2010/09/21 13:56:53.362: SMC: eventId = 800 (BGToGUIEventIdSignOnAPITaskComplete)

Hi arzem,

I'm sorry to hear that you are also experiencing connectivity issues with GT Lite. Aside from connectivity problems, the errors that are present in your log file are related to your Windows login name. There seems to be an issue with GT Lite and Russian characters in a Windows login name. I will be submitting this to the development team for further review.

Due to the previous problem we've discovered, we cannot configure GT Lite to print additional information which would help us determine the exact cause of the problem.

As I mentioned in my previous post, GT Lite needs to communicate over HTTPS to "webapi.gametracker.com". You could try running a PING command to "webapi.gametracker.com" to verify that you can reach our service. http://www.wikihow.com/Ping-an-IP-Address