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wassim22PM
#1
important
Apr 09, 2011 6:41 PM
Joined: Apr 09, 2011
Posts: 1
'i download gt lite and i have an account but then i want to sign on gt lite he say check your connection or contact to gt lite support team for further assistance'
maulPM
#2
Apr 11, 2011 11:58 AM
Joined: Oct 17, 2006
Posts: 983
Hello wassim22,

I'm sorry to hear that you are having login problems. Our service is available at the current time.

The most common cause of the error that you are experiencing is typically firewall/anti-virus/security software filtering traffic with the GT Lite client. If you are running any of these types of programs, you may have to configure them to "Allow" traffic with GT Lite. To be more technical, GT Lite needs to communicate over HTTPS to webapi.gametracker.com.

We also have a GT Lite FAQ page which has some further troubleshooting steps. You may find this information useful. The FAQ page is located here: http://www.gametracker.com/downloads/faq.php
I do not provide support over PM. Please ask your questions on the GameTracker forums.