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oscar331PM
#1
Server Offline when is Online
Sep 18, 2011 4:42 AM
Joined: Oct 12, 2008
Posts: 7
Hi.

I want to report this: This server appear as Offline when the server is totally online :S I dont know when happen, just happen randomly.

Server: http://www.gametracker.com/server_info/201.238.222.64:34000/

Thank for your help and tell me if you need more info or if I didnt follow a format.
burnPM
#2
Sep 18, 2011 11:32 AM
Joined: Sep 27, 2006
Posts: 10924
Your game server provider should be able to assist you in resolving intermittent connection issues on your server's end.
I am retired from GameTracker after 11 years and will not be responsive for support requests.

oscar331PM
#3
Sep 18, 2011 5:09 PM
Joined: Oct 12, 2008
Posts: 7
Maybe I explained bad or you misunderstood, but while the server is totally on, sometimes GameTracker says the server is off, so I have to go to Manage and click on "Update scanning parameters" and then the server appear as Online again, or sometimes it says "Could not scan".

If its a server problem, where should I search to fix it? files? configuration files? my game server provider? if that's the case, what should I ask for? "Gametracker cant scan my server?"

Thank you and sry for my bad english.

EDIT: Now, each 2 minutes the server appear as offline (but actually is online) so as I said I have to go to Manage and click on "Update scanning parameters" and then appear online again for some minutes, then after some minutes it says its offline again :S So I dont think this is a firewall/server problem, since some days ago it worked fine, and now appears online some minutes and off later. This started after the "Variables" feature was added.
Last edited by: oscar331 Sep 18, 2011 5:18 PM
burnPM
#4
Sep 18, 2011 10:18 PM
Joined: Sep 27, 2006
Posts: 10924
The server is showing as offline on the GameTracker website and I am unable to scan this server on HLSW (hlsw.org) from my local computer. Unfortunately, GameTracker cannot scan the server and display the server's status if it is being blocked. Your game server provider should be knowledgeable enough to fix these issues. It could be due to a misconfiguration of a firewall, connection issues with the server box, or many more possible issues.
I am retired from GameTracker after 11 years and will not be responsive for support requests.