I have tried twice to submit information to purchase a year of server for arma 2 and both times I get a time out before your site responds to the cc info. Perhaps I am doing it wrong or perhaps I just need to shop some where else. I will give you until the end of the day to respond to this or I will go else where to purchase. When it come to my money I expect results and I expect no less here.

sparchy wrote:
I have tried twice to submit information to purchase a year of server for arma 2 and both times I get a time out before your site responds to the cc info. Perhaps I am doing it wrong or perhaps I just need to shop some where else. I will give you until the end of the day to respond to this or I will go else where to purchase. When it come to my money I expect results and I expect no less here.
Please email support@gametracker.com. No other user has reported this issue, but it is possible there is an issue.

I purchased and paid for my premium subscription but am left with nothing but a confirmation of my payment. Related? (Yes, I submitted a ticket)

So your http://www.gametracker.com/premium/ section looks no different? Yes, sending an email to that email I mentioned would be the route you should take.

In my case it says I have a gold premium account, and that I've paid (I have a receipt), but also says payment is required to activate. That has already been done, so how long does gametracker keep my money without providing services?

psyop wrote:
In my case it says I have a gold premium account, and that I've paid (I have a receipt), but also says payment is required to activate. That has already been done, so how long does gametracker keep my money without providing services?
Again, you will have to communicate with support through the email you submitted to resolve this issue. You are the only person to report this issue so I cannot tell you the cause of it.

I did, and they haven't replied. How long before I can expect a reply?

You should have a response within a day, but due to the load of emails and the fact that it is Christmas, there may be some delay. If you ever become unsatisfied, you can ask support to refund your payment or at least change the start date to when the subscription starts working.

I guess being able to play my games during the holiday is out of the question. I would have expected this to be automated, but I guess not.

Thanks

psyop wrote:
I guess being able to play my games during the holiday is out of the question. I would have expected this to be automated, but I guess not.

Thanks
The process is indeed automated. Since you are the only user to report that, it is safe to assume that it is an isolated incident with specific conditions. Sorry for the inconvenience.