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konchakPM
#1
GT can't scan server
Jan 05, 2014 1:31 PM
Joined: Dec 19, 2009
Posts: 3
Hello,

My friend has a problem with his server (185.36.169.68:27076). Basically GT can't scan his server, although it's still up and running. Recently I've been told there had been a crash and some people couldn't connect to it, including me. A few hours after the incident, I could finally access it, but the problem on GT still hasn't vanished. It occured yesterday and I thought it would disappear by now, but I guess I'm wrong. I hope you could fix it or at least lead me to solution.

konchak

PS. I'm writing instead of my friend because he's not fluent in English, so he asked me.
burnPM
#2
Jan 05, 2014 1:38 PM
Joined: Sep 27, 2006
Posts: 10924
That IP is not allowing scanning on that port.

1. Is the firewall port open?
2. If hosted from home, has portforwarding been set up in the router? If applicable.
3. If hosted from home, has the IP of the hoster changed? Most ISPs provide dynamic IPs.
I am retired from GameTracker after 11 years and will not be responsive for support requests.

konchakPM
#3
Jan 05, 2014 2:05 PM
Joined: Dec 19, 2009
Posts: 3
1. It should be, because many different websites can obtain information, but not this one.
2. & 3. It's hosted by a company Pukawka.pl. I told my friend to write to them and ask if any changes have been made. Now we're waiting for their response. It's 8 pm. I don't expect them to write back any time soon. At least they should in a morning.
burnPM
#4
Jan 05, 2014 2:20 PM
Joined: Sep 27, 2006
Posts: 10924
Seems their website is down. Perhaps it is related.
I am retired from GameTracker after 11 years and will not be responsive for support requests.

konchakPM
#5
Jan 05, 2014 2:27 PM
Joined: Dec 19, 2009
Posts: 3
There is no possibility that it's down, because we have a few more servers hosted by them and they all work perfectly fine, i.e:
1. 31.186.82.162:27116
2. 46.29.21.88:27126
3. 193.33.177.18:27046

As you can see, the problem lies only with that one server.
burnPM
#6
Jan 05, 2014 2:35 PM
Joined: Sep 27, 2006
Posts: 10924
Very interesting. You may want to provide that information to your host, so perhaps it will help locate the issue.

I have indeed confirmed that smaller tracking websites cannot find your server. You can also confirm that it is not a GT bug by reviewing http://www.gametracker.com/search/?query=185.36.169.68

Good luck.
I am retired from GameTracker after 11 years and will not be responsive for support requests.

Last edited by: burn Jan 05, 2014 2:49 PM