I went into the config and changed the name to GameTrackerClaimServer as it requires. However its not working. gametracker keeps telling me to update it. and it is. ive reset, wiped, reboot, shutdown you name it. wth do I got to do? am I missing something?

thanks in advance.

Is this the server?

http://www.gametracker.com/server_info/45.32.65.71:28026/

The instructions state that the name must include the string "GameTrackerClaimServer".

At the moment, the server name does not include that string.

When you change name, you should try waiting until Gametracker 'sees' the new name.

I had a look via HLSW
Your server name appears to be changed, but Gametracker isn't seeing the name change.

This normally happens when Gametracker scanner expects a different server variable to contain the name, or the scanning port is blocked, or query port has been incorrectly specified (yours is currently set to 28016 on Gametracker).

It appears that most Rust servers use the same port for join and query, and that is the default expectation of Gametracker when adding the server, so I suggest that you check this first.

I have also noted that in HLSW that your server is regularly unable to be scanned at all. Ping timeouts of up to 45 seconds.
This could certainly prevent Gametracker from scanning correctly as the intervals between scans are much longer than for HLSW.

Edit:
To add to the above. There is a distinct pattern in the successful to unsuccessful ping attempts in HLSW.
Your server is responding for 10-15 seconds, and then not responding for 45 seconds. It is a very consistent pattern.

i can also not claim my server

http://www.gametracker.com/server_info/45.32.65.71:28026/