Hello I recently rented a rust server and I was trying to add a server to GT. I keep receiving the error that the query port might be wrong or the server is offline, or a firewall might be blocking it. I took the server info from my gamesevers.com dashboard. IP 104.238.154.199:28046 query port:28047

any suggestions?

The message you will have received is;

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Gametracker could not scan the server.
One of the following suggestions may help you:

Your server is currently offline.
GameTracker needs your server to be online before you can add it to our database. Please restart your server and make sure it's up before hitting ADD SERVER again.
You entered the wrong query port.
Please update your query port and hit scan again
Your server is firewalled.
Please turn off any firewall you have that may block scanning or whitelist the gametracker scanning IP addresses:
208.167.241.190
208.167.241.185
208.167.241.186
208.167.241.183
208.167.241.189
108.61.78.147
108.61.78.148
108.61.78.149
108.61.78.150
-----------------------

This pretty much sums up the situation, however there is a longer explanation here;
http://www.gametracker.com/forums/forum.php?site=1&thread=108248

Yes thats the message I received but all my info is correct to the best of my knowledge Im taking it right from my server info page and the server is online. I dont think gameservers would block a site that they openly advertise. Im just not sure what else to try.

gigabite0218 wrote:
Yes thats the message I received but all my info is correct to the best of my knowledge Im taking it right from my server info page and the server is online. I dont think gameservers would block a site that they openly advertise. Im just not sure what else to try.

If I had a nickel

Trust me; go through each step in order and test/confirm each point (even when you know it okay), assume nothing.

I'm not aware of any special issues with Rust, but plugins can cause problems when adding or scanning servers. If you have any you may want to consider removing/disabling them temporarily.

I have just monitored your server using HLSW
There are long gaps of up to 50+ seconds where HLSW can not scan your server.

Are you sure your query port is +1, not 28046?